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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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My Brother HL 2130 Laser printer won't 'take up' the paper.

Resolved Question:

My Brother HL 2130 Laser printer won't 'take up' the paper. It makes all the noises until when it usually starts printing, but then it stops and says error. When I open the toner flap and c;lose it goes back to start again and goes gthrough the process again until the 'take up' of the paper...... I have checked the paper and taken the toner out and put it back again...
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi. Welcome to justanswer.

Tell me which LEDs are glowing. Is there any light which is not glowing .

Customer: replied 1 year ago.
Only the red error light. When I open the toner drawer and push it back ion it goes back to 'start' but then gets stck again at the paper uptake moment.
Expert:  nathan_mills replied 1 year ago.

Put paper in the paper tray. Then press the Go button.

Expert:  nathan_mills replied 1 year ago.

Is the error light still or is it flashing?

Customer: replied 1 year ago.
It just stays on 'error'. The only way it starts up is when I open and close the toner flap.
Expert:  nathan_mills replied 1 year ago.

Is the error led blinking or is it still?

Customer: replied 1 year ago.
still
Expert:  nathan_mills replied 1 year ago.

Turn off the printer. Cancel all the prints from the print queue if there are any. Then turn on the printer.

Customer: replied 1 year ago.
OK just doing it
Customer: replied 1 year ago.
done it. Now what?
Expert:  nathan_mills replied 1 year ago.

Is the error light still on?

Customer: replied 1 year ago.
It says it's ready. Shall I try printing the doc. again?
Customer: replied 1 year ago.
NO. It says it's ready.
Expert:  nathan_mills replied 1 year ago.

Yes but make sure that the paper source is main tray and not any other secondary tray

Customer: replied 1 year ago.
How do I do that?
Expert:  nathan_mills replied 1 year ago.

Can you choose Secure Remote Assistance so that I can check and change that setting?

Customer: replied 1 year ago.
Does that ,mean that the whole cost for this session is £22 if I choose remote assistance?
Expert:  nathan_mills replied 1 year ago.

No the charge for remote assistance would be extra.

Expert:  nathan_mills replied 1 year ago.

I am reducing the rates if you want.

Expert:  nathan_mills replied 1 year ago.

If you don`t want to pay extra then no problem I will guide you through this chat only.

Expert:  nathan_mills replied 1 year ago.

Are you using Windows or Mac computer?

Customer: replied 1 year ago.
Let's stick to this. I have printed off a single sheet document and it worked. But the one I want to print is 13 pages and it has gone back to 'Error'... It is Windows
Expert:  nathan_mills replied 1 year ago.

Cancel the print from the queue.

Expert:  nathan_mills replied 1 year ago.

Are you using Wireless connection or usb?

Customer: replied 1 year ago.
Have done... again (cancelled the 3 attempts that were queued up before, then tried a one page dpc. which worked but this one doesn't...)
Customer: replied 1 year ago.
USB
Customer: replied 1 year ago.
Why doers it go back to 'ready' when I open and close the toner drawer?
Expert:  nathan_mills replied 1 year ago.

You need to make some changes on your Printing preferences. If I guide you through this chat it will be very long process. I am dropping the rates to minimum. Accept it if you can or we will go through the longer process

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 1 year ago.

Click this blue text that says click here and then press Ctrl j (simultaneously) on your keyboard and a list will get opened. open the first file that you see on that list