Hi. Welcome to justanswer.
Tell me which LEDs are glowing. Is there any light which is not glowing .
Put paper in the paper tray. Then press the Go button.
Is the error light still or is it flashing?
Is the error led blinking or is it still?
Turn off the printer. Cancel all the prints from the print queue if there are any. Then turn on the printer.
Is the error light still on?
Yes but make sure that the paper source is main tray and not any other secondary tray
Can you choose Secure Remote Assistance so that I can check and change that setting?
No the charge for remote assistance would be extra.
I am reducing the rates if you want.
If you don`t want to pay extra then no problem I will guide you through this chat only.
Are you using Windows or Mac computer?
Cancel the print from the queue.
Are you using Wireless connection or usb?
You need to make some changes on your Printing preferences. If I guide you through this chat it will be very long process. I am dropping the rates to minimum. Accept it if you can or we will go through the longer process
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Click this blue text that says click here and then press Ctrl j (simultaneously) on your keyboard and a list will get opened. open the first file that you see on that list