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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience:  Efficient Technician with more than 30 years of Experience.
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I set up a new/replacement BT SMART HUB yesterday and

Resolved Question:

I set up a new/replacement BT SMART HUB yesterday and everything works fine with the exception of my wireless EPSON OFFICE PRINTER. (EPSON Stylus Office BX935FWD) When 'searching' for an 'air printer' it is not 'recognised'. I've misplaced the set up instructions for the EPSON OFFICE PRINTER. How do I get the printer 'recognised' by lap top/i-Pad etc. with this new hub?
Submitted: 8 months ago.
Category: Electronics
Expert:  nathan_mills replied 8 months ago.

Hi Dai. Welcome to justanswer.

Do you have the usb cable of the printer with you?

Customer: replied 8 months ago.
No
Expert:  nathan_mills replied 8 months ago.

Accept the Secure Remote Assistance if you want a quick solution else we will have to continue through this chat only. Let me know how you would like to proceed

Customer: replied 8 months ago.
I simply want to deal with this one off question and am not interested in any other deals on offer
Customer: replied 8 months ago.
Please can we continue with this chat only.
Expert:  nathan_mills replied 8 months ago.

Actually the process becomes quite complicated while instructing you through this chat and that is why I wanted you to choose the Secure Remote Assistance as I would have done setting up the printer myself.

Expert:  nathan_mills replied 8 months ago.

But no worries if you want to continue through this.

Turn on your printer and press Home button.

Customer: replied 8 months ago.
OK
Expert:  nathan_mills replied 8 months ago.

You will see some options on the LCD screen. Select SETUP. Keep updating me with each step

Customer: replied 8 months ago.
OK, now offered ink levels, maintenance, printer setup, network settings, etc.
Expert:  nathan_mills replied 8 months ago.

Select Network Settings. Then Wireless LAN Setup

Customer: replied 8 months ago.
Done
Expert:  nathan_mills replied 8 months ago.

Select Setup Wizard.
Click Next to continue.

Expert:  nathan_mills replied 8 months ago.

Select your SSID. The SSID is the name of your Wi-Fi network

The list is sorted by signal strength.
Select your Wi-Fi Network (SSID) to continue.
Click Next to continue.

Expert:  nathan_mills replied 8 months ago.

Enter the password (passphrase or WEP key) for your SSID.
This screen is a virtual keyboard. Press the keys to enter each character in your password.
Press OK to confirm.

Customer: replied 8 months ago.
I'm trying to put in password ***** bear with me for a minute...
Expert:  nathan_mills replied 8 months ago.

Let me know if you face any difficulty.

Customer: replied 8 months ago.
Thank you I think I am there just checking.
Done it.
Thank you
Expert:  nathan_mills replied 8 months ago.

Are you connected now?

Customer: replied 8 months ago.
thank you
Expert:  nathan_mills replied 8 months ago.

That's great

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

Thanks

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience: Efficient Technician with more than 30 years of Experience.
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