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Hi there and welcome
What exactly happens when you try to scan from the printer?
ok, it likely needs to go from the computer to scanner instead.
Click start in the bottom left then type in
In the program that opens, click on File, From Scanner and scan
What then happens?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I need you please to do the instructions I provided so I can connect.
I will repeat them again
Try this please it may be easier for you as your not explaining where you get stuck
Just click this link, click I agree and run the file
connected and resolved