How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38370
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have a hp envy printer. I am trying to link this with my

Customer Question

I have a hp envy printer. I am trying to link this with my Toshiba Laptop to which I have failure all the time. I can send web pages from the laptop to the printer for printing and this works every time. What am I doing wrong in linking both for SCANNING ?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

What exactly happens when you try to scan from the printer?

Customer: replied 1 year ago.
I PROCEEDED TO SCAN ON PRINTER AND THE RESPONSE SAYS NO DEVICE FOUND (MEANING MY LAPTOP)
Expert:  Richard replied 1 year ago.

ok, it likely needs to go from the computer to scanner instead.

Click start in the bottom left then type in

mspaint

Press enter

In the program that opens, click on File, From Scanner and scan

What then happens?

Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
hello what is happening, most complicated, answer please
Expert:  Richard replied 1 year ago.

I need you please to do the instructions I provided so I can connect.

I will repeat them again

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
THIS IS MOST COMPLICATED, I AM A LAYMAN AND CANNOT UNDERSTAND WHAT I AM TO DO. IN THE CIRCUMSTANCES I WOULD LIKE MY MONEY REFUNDED PLEASE, THANK YOU.
BRIAN
Expert:  Richard replied 1 year ago.

Brian,

Try this please it may be easier for you as your not explaining where you get stuck

Just click this link, click I agree and run the file

http://www.justanswer.com/remotedesktop/join.aspx?Session=755d06f9-c7f2-42bd-8abc-ce03d19f689a

Expert:  Richard replied 1 year ago.

connected and resolved