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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38512
Experience:  Electronics Engineer
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I cannot get any sound, mute shows on and off with no

Resolved Question:

I cannot get any sound, mute shows on and off with no response, setting are correct as shown in manual, no plugs have been moved
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of the device with the issue please?

Thank you

Customer: replied 1 year ago.
40" full hd lcd tv p40lcd12
Expert:  Richard replied 1 year ago.

Thank you

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
still no sound
Expert:  Richard replied 1 year ago.

Thanks

What is the TV connecting to for it's picture? An Antenna? A set top box like Sky?

Customer: replied 1 year ago.
nothing has changed, mute shows on and off but no sound
Expert:  Richard replied 1 year ago.

yes I saw, but I need to know Joan

What is the TV connecting to for it's picture? An Antenna? A set top box like Sky?

Expert:  Richard replied 1 year ago.

I can call if easier?

Customer: replied 1 year ago.
antenna
Customer: replied 1 year ago.
what now?
Expert:  Richard replied 1 year ago.

Do you have a DVD player or some other recorder connected to the TV?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, if you switch to that device and play it through the TV, do you then get sound?

Customer: replied 1 year ago.
no nothing at all
Expert:  Richard replied 1 year ago.

ok, on the TV, go to Settings, Setup, Reset to Default

Complete this, set up the TV again and tell me please if you then get sound

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