Hi. Welcome to justanswer.
You can reset the phone and it will become as it was when you bought it. The data you have stored will be erased.
Turn your phone off
· Once the phone is off, hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while the phone boots, until the screen shows the Android Robot.
· After a few moments, you will have access to the phone’s boot menu. Using the volume up/down buttons to navigate, and the power button to make selections, find and select the Wipe Data/Factory Reset option.
· Scroll down to Yes, delete all user data, and press the power button once again. You will notice script scrolling along the bottom of the screen, which will end in Data Wipe Complete.
· Once the operation is complete, press the power button once more to restart the device.
You have to press and hold these three buttons simultaneously.
If it still doesn't work then we will go for alternate options.
Do you have a gmail account set up on your phone?
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Do you have any other query?
You too Angela. Have a wonderful evening.