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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a galaxy j3 (6) mobile phone. I have put in a pass

Customer Question

Hi I have a galaxy j3 (6) mobile phone. I have put in a pass word which I cannot remember at all. as I was going to work and completely forgot it and had not written it down, I have only had the phone for 6 days help??
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi. Welcome to justanswer.

You can reset the phone and it will become as it was when you bought it. The data you have stored will be erased.

nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
Hi it wont let me do that
Expert:  nathan_mills replied 10 months ago.

Turn your phone off

Customer: replied 10 months ago.
I have
Expert:  nathan_mills replied 10 months ago.

· Once the phone is off, hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while the phone boots, until the screen shows the Android Robot.

· After a few moments, you will have access to the phone’s boot menu. Using the volume up/down buttons to navigate, and the power button to make selections, find and select the Wipe Data/Factory Reset option.

· Scroll down to Yes, delete all user data, and press the power button once again. You will notice script scrolling along the bottom of the screen, which will end in Data Wipe Complete.

· Once the operation is complete, press the power button once more to restart the device.

Customer: replied 10 months ago.
Not working held for ages
Expert:  nathan_mills replied 10 months ago.

You have to press and hold these three buttons simultaneously.

If it still doesn't work then we will go for alternate options.

Do you have a gmail account set up on your phone?

Customer: replied 10 months ago.
I have its***@******.*** and its still not working
Expert:  nathan_mills replied 10 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 10 months ago.
Hi its worked now thank you so much
Expert:  nathan_mills replied 10 months ago.

That's great.

Do you have any other query?

Customer: replied 10 months ago.
Hi Nathan no but thank you so very much. take care x
Expert:  nathan_mills replied 10 months ago.

You too Angela. Have a wonderful evening.