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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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Problems with my Galaxy s6 split screen function keeps

Resolved Question:

Problems with my Galaxy s6 split screen function keeps scrolling on its own. I have close it down and enter my data again.
MELVYN
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi Melvyn. Welcome to justanswer.

Try doing a factory reset and then check if the issue is still there or not

Customer: replied 10 months ago.
Ive already done that twice & updated twice problem is still there
Expert:  nathan_mills replied 10 months ago.

Perform a factory reset again and don't enter any Google account. Check after that.

Customer: replied 10 months ago.
Hi Nathan,
In th process of resetting my phone
Expert:  nathan_mills replied 10 months ago.

Okay Melvyn. Let me know the results.

Customer: replied 10 months ago.
Did not make any difference problem still exists
Mel
Expert:  nathan_mills replied 10 months ago.

Does your screen has a protective layer placed to it like tempered glass or any screen protectr?

Customer: replied 10 months ago.
but the problem was there before that.
Expert:  nathan_mills replied 10 months ago.

Your phone is in warranty, right?

Customer: replied 10 months ago.
Expert:  nathan_mills replied 10 months ago.

This can be a touchscreen failure. In this case, you are better off asking for replacement instead of trying to fix the screen itself. Since it is in warranty Samsung would address this issue for free

Customer: replied 10 months ago.
OK thanks
Expert:  nathan_mills replied 10 months ago.

Do you have any other query? If yes, then do let me know.

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