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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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Problems with my Galaxy s6 split screen function keeps

Resolved Question:

Problems with my Galaxy s6 split screen function keeps scrolling on its own. I have close it down and enter my data again.
MELVYN
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Melvyn. Welcome to justanswer.

Try doing a factory reset and then check if the issue is still there or not

Customer: replied 1 year ago.
Ive already done that twice & updated twice problem is still there
Expert:  nathan_mills replied 1 year ago.

Perform a factory reset again and don't enter any Google account. Check after that.

Customer: replied 1 year ago.
Hi Nathan,
In th process of resetting my phone
Expert:  nathan_mills replied 1 year ago.

Okay Melvyn. Let me know the results.

Customer: replied 1 year ago.
Did not make any difference problem still exists
Mel
Expert:  nathan_mills replied 1 year ago.

Does your screen has a protective layer placed to it like tempered glass or any screen protectr?

Customer: replied 1 year ago.
but the problem was there before that.
Expert:  nathan_mills replied 1 year ago.

Your phone is in warranty, right?

Customer: replied 1 year ago.
Expert:  nathan_mills replied 1 year ago.

This can be a touchscreen failure. In this case, you are better off asking for replacement instead of trying to fix the screen itself. Since it is in warranty Samsung would address this issue for free

Customer: replied 1 year ago.
OK thanks
Expert:  nathan_mills replied 1 year ago.

Do you have any other query? If yes, then do let me know.

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