Hi there and welcome
If you open up the printer where you access the ink, then try to remove the paper from there, are you able to do this?
Please let me know.
Ok and no problem with the delay John
Remove the power to the printer and try to move the printhead by force with your hand to get it out of the way.
Are you able to do this?
Can understand John!
But you need to get the paper out, we cannot avoid this, is there someone who could pull on it very hard to get it out?
Ok, I advise to wipe and clean all the rollers in the printer John as they can be sticking to the paper, causing this issue.
Use a damp cloth and make sure it is as clean as possible and see if this stops the jam.
ok, though I would try the cleaning I advised on.
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