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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Samsung Galaxy G130. Since the beginning of August

Resolved Question:

I have a Samsung Galaxy young G130. Since the beginning of August I cannot receive emails I think it is the Sync that is disabled and I cannot re enable it no matter what I do, I have been to 2 x car phone warehouse shops and they cannot help.
I have a contract with talk talk, I contacted them first but as I am receiving my emails on my lap top it is not a talktalk problem - I do receive the internet on my phone so thats still working
Can you help???
Sue
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi Sue. Welcome to justanswer.

Have you tried removing your account from the phone and then again setting it up?

Customer: replied 10 months ago.
how do i do that ? as I am not too good with this? please explain so I can follow instructions
Customer: replied 10 months ago.
I would like you to do this by securely connect but I have just paid £27 would this add another £22????? or can you just email me through this ?
Expert:  nathan_mills replied 10 months ago.
If you want remote assistance then you will have to pay more. Else I can guide you through this chat only.
Expert:  nathan_mills replied 10 months ago.

First tell me which email account are you having issues with.

Customer: replied 10 months ago.
I only have the 1 x email***@******.***
Expert:  nathan_mills replied 10 months ago.

Go to Settings-Accounts. Do you see your talk talk account there?

Customer: replied 10 months ago.
when i go into email settings the email and user account are the same (as I have already told you) it says pop3 server mail.talktalk.net port 110 is that any help
Expert:  nathan_mills replied 10 months ago.

Under email, select your account. Then go to Settings and scroll down. You will find REMOVE ACCOUNT. Select it

Customer: replied 10 months ago.
ok done that
Expert:  nathan_mills replied 10 months ago.

Now no account is there when you tap email, right?

Expert:  nathan_mills replied 10 months ago.

Press Menu and tap Settings

Tap Accounts followed by Add Account.

Customer: replied 10 months ago.
when i tap email the screen says to configure email for most accounts in a few steps do i type back in my email address
Expert:  nathan_mills replied 10 months ago.

Okay type in your email address and password ***** then select MANUAL SETUP

Expert:  nathan_mills replied 10 months ago.

Then tap IMAP account.

Customer: replied 10 months ago.
done that, emails are coming through!! what do i do when i click on imap?
Expert:  nathan_mills replied 10 months ago.

Your account has been setup now?

Expert:  nathan_mills replied 10 months ago.

No need to click imap if your emails are coming through

Customer: replied 10 months ago.
Thats great, thank goodness. How easy was that !! thank you very much for your info. But I am really annoyed that the car phone warehouse did not do or suggest that option, I thought they would know about some thing as simple as deleting an account and re typing it in again, !!!
Thank sue
Expert:  nathan_mills replied 10 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

Expert:  nathan_mills replied 10 months ago.

You are welcome Sue. I am glad that your issue is resolved.

Expert:  nathan_mills replied 10 months ago.

Don't forget to rate the chat

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