How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask nathan_mills Your Own Question

nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

I have a Samsung Galaxy G130. Since the beginning of August

Resolved Question:

I have a Samsung Galaxy young G130. Since the beginning of August I cannot receive emails I think it is the Sync that is disabled and I cannot re enable it no matter what I do, I have been to 2 x car phone warehouse shops and they cannot help.
I have a contract with talk talk, I contacted them first but as I am receiving my emails on my lap top it is not a talktalk problem - I do receive the internet on my phone so thats still working
Can you help???
Sue
Submitted: 4 months ago.
Category: Electronics
Expert:  nathan_mills replied 4 months ago.

Hi Sue. Welcome to justanswer.

Have you tried removing your account from the phone and then again setting it up?

Customer: replied 4 months ago.
how do i do that ? as I am not too good with this? please explain so I can follow instructions
Customer: replied 4 months ago.
I would like you to do this by securely connect but I have just paid £27 would this add another £22????? or can you just email me through this ?
Expert:  nathan_mills replied 4 months ago.
If you want remote assistance then you will have to pay more. Else I can guide you through this chat only.
Expert:  nathan_mills replied 4 months ago.

First tell me which email account are you having issues with.

Customer: replied 4 months ago.
I only have the 1 x email***@******.***
Expert:  nathan_mills replied 4 months ago.

Go to Settings-Accounts. Do you see your talk talk account there?

Customer: replied 4 months ago.
when i go into email settings the email and user account are the same (as I have already told you) it says pop3 server mail.talktalk.net port 110 is that any help
Expert:  nathan_mills replied 4 months ago.

Under email, select your account. Then go to Settings and scroll down. You will find REMOVE ACCOUNT. Select it

Customer: replied 4 months ago.
ok done that
Expert:  nathan_mills replied 4 months ago.

Now no account is there when you tap email, right?

Expert:  nathan_mills replied 4 months ago.

Press Menu and tap Settings

Tap Accounts followed by Add Account.

Customer: replied 4 months ago.
when i tap email the screen says to configure email for most accounts in a few steps do i type back in my email address
Expert:  nathan_mills replied 4 months ago.

Okay type in your email address and password ***** then select MANUAL SETUP

Expert:  nathan_mills replied 4 months ago.

Then tap IMAP account.

Customer: replied 4 months ago.
done that, emails are coming through!! what do i do when i click on imap?
Expert:  nathan_mills replied 4 months ago.

Your account has been setup now?

Expert:  nathan_mills replied 4 months ago.

No need to click imap if your emails are coming through

Customer: replied 4 months ago.
Thats great, thank goodness. How easy was that !! thank you very much for your info. But I am really annoyed that the car phone warehouse did not do or suggest that option, I thought they would know about some thing as simple as deleting an account and re typing it in again, !!!
Thank sue
Expert:  nathan_mills replied 4 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

Expert:  nathan_mills replied 4 months ago.

You are welcome Sue. I am glad that your issue is resolved.

Expert:  nathan_mills replied 4 months ago.

Don't forget to rate the chat

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.