Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you give me please the make and model of the TV?
If you press menu on the remote does the menu show on the TV?
ok, I cannot get the manual for this model online, but you should have under the menu a pictures settings area, and within this a reset.
Can you tell me when you locate this please?
you should have under the menu a pictures settings area, and within this a reset.
ok, choose that reset then its for the entire TV, it will then require you to set it up.
Do this and let me know the results please.
It is running through the auto tune again correct?
ok, that was the reset, let me know how it looks when finishing this
ok, what are you watching the TV from? A DVD, Satellite box? Cable Box?
ok, do you have a DVD player or another device we can use to see if that also shows the same issue on this TV?
yes, but what I am asking is do you have a DVD player or another device we can use to see if that also shows the same issue on this TV?
ok, can you connect the TV to one of the other aerial connections where the other TV's are connected to and tell me if it gives the same issue?
Then we can rule out the cable as the issue?
ok, but it can be the signal being received so we need to rule this out please with my last instructions.
Thanks, ***** ***** the issue it is either the T-con board or mainboard that has faulted, likely the T-con board as only the display has faulted.
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
If it is the T-con board, then the cost is not too expensive, and with labor can be around £150