Hi there and welcome
What exactly happens when you try to print?
It's ok, it is an optional service, we can continue here.
How is the printer connected to the computer? Via a USB cable or wireless?
ok, it does not have bluetooth so it is via wireless then.
Are other computers able to print to it?
ok, can you make sure to reconnect it to your wireless network please
To do this, follow the instructions on my link below
Once done and it is connected, restart the Mac and tell me if it now prints correctly please.
ok, there is no way to get any bugs with the connection as it is secured, plus you see and control everything
ok, thats from the picture on the link I gave you.
You need to please actual click the download in the middle of the page and download and run the file please.
yes, thats the program you need to install and run
If you do not know your password ***** install your programs, then you either will have to ask your Son what he set it as.
Or do the below procedure to reset it
Power off the Mac
Right after you hear the chime, press and hold the Command and the R keys for a few seconds, then release. Soon, you'll see the Apple logo and spinning gear (or progress bar).
This will force the Mac to boot into OS X on the Recovery Partition that was created when you installed
When booting is complete, you'll see a window of "OS X Utilities." You won't do anything there. Instead, you'll go to the Menu bar at the top and select Utilities > Terminal.
In the terminal window type the following and hit Return.
A new window will open, like this:
Click on the the main volume, then select the desired user account name in the popup. Then enter the new password (twice). A password ***** is optional. Click "Save."
Go back to the Apple Menu at the top. Select OS X Utilities > Quit OS X Utilities. That will prompt you to restart the Mac.
When the Mac restarts normally, you'll be able to log in to the administrator account with the new password ***** defined above. From there you can manage the rest of of the users if necessary with System Preferences > Users & Groups.
tomorrow is no problem, we can resume then
I need the ID as well please.
yes, and as agreed to come back here after the reset and give me the new password ***** teamviewer please