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Richard, Engineer
Category: Electronics
Satisfied Customers: 36777
Experience:  Electronics Engineer
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We have a 55ax902b 55" uhd tv and the remote ha stopped

Customer Question

We have a 55ax902b 55" uhd tv and the remote ha stopped working. I have changed the batteries but still not working. Can I still operate the tv from somewhere on the actual set while I sort out getting new remote?
Submitted: 11 months ago.
Category: Electronics
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
I can't find the power button on the set itself
Expert:  Richard replied 11 months ago.

checking its location for you

Expert:  Richard replied 11 months ago.

you will find it on the rear side of the TV, the bottom button

Customer: replied 11 months ago.
Thanks, ***** ***** will contact retailer for remote repair
Expert:  Richard replied 11 months ago.

ok... but dont you want to complete the process with me first?

Expert:  Richard replied 11 months ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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