How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

Trying to connect my panasonic NV-GS400EB to my macbook pro

Resolved Question:

Trying to connect my panasonic NV-GS400EB to my macbook pro 2012 but the mini usb to USB cable supplied results in the camera not being recognised.
There does not seem to be a DV socket on the camera so I am at loss to know which cable I need to get to attach the camera via firewire which seems to be the solution suggested on the internet.
Help please.
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi Geoff. Welcome to justanswer.

Have you tried changing the ports?

When you connect the camera, do you hear any sound?

Customer: replied 10 months ago.
Tried both USB sockets on the macBook pro and one on my iMac, camera not detected with no picture or sound.
Expert:  nathan_mills replied 10 months ago.

Do you have any other device or computer to check if the fault is with the usb cable?

Customer: replied 10 months ago.
Cable works fine with my DS500 nikon camera.
Expert:  nathan_mills replied 10 months ago.

Have you turned the dial of the camcorder to PC mode before connecting it to your Macbook?

Customer: replied 10 months ago.
computer see the camera to view photos ok but will not download video.
Customer: replied 10 months ago.
With camera in play back mode camera not recognised by iMovie or Debut apps
Expert:  nathan_mills replied 10 months ago.

You need MotionDV STUDIO in your system. Do you have it installed?

Customer: replied 10 months ago.
No
Can only see versions for windows not Mac, can you point me to a web site to download please?
Expert:  nathan_mills replied 10 months ago.

I also checked at my end. The software is not compatible with Mac OSX. So the only way you can transfer is via sd card.

Expert:  nathan_mills replied 10 months ago.

GS400 is a mini-DV camcorder, you need to use FireWire to transfer your video, not USB. Do you have it?

Customer: replied 10 months ago.
That can't be right surely? The camera saves to tape so it is impossible to import from the SD card.
Expert:  nathan_mills replied 10 months ago.

You need this kind of wire to transfer directly without any software.

Check the attached image

Customer: replied 10 months ago.
Have firewire posts on the mac but the port on the camera is a mini usb although it does have 4 pin socket in it. I have not been able to find a suitable cable anywhere, if you know where I can buy one in the UK that would be a big help.
Expert:  nathan_mills replied 10 months ago.

Sure Geoff. You can buy it from here.

CLICK HERE TO BUY

Customer: replied 10 months ago.
I have bought a 4 pin DV connector to Firewire but it does not fit the camera slot, please see attached photo
Customer: replied 10 months ago.
This looks like the standard camera soccer on all my digital cameras and is not a 4 pin firewall socket.
Expert:  nathan_mills replied 10 months ago.

The GS400 ( and indeed all MiniDV camcorders) have firewire. It looks like small USB and may be called Dv out or i-link ect but it does have one Behind the baterry compartment?

Customer: replied 10 months ago.
Found it, beside the battery at the rear of the camera. Now I can give it a go. Sorry feel like a right pratt now. I knew there had to be a simple answer!
Now I have to buy the right cable, the one I got doesn't fit the Mac!
Expert:  nathan_mills replied 10 months ago.

Buy from the link which I provided above. Your problem will be resolved then

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review/bonus is well appreciated. Thanks

nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
s;ent £20 on this consultation, followed the link and spent another £10 on the recommended cable.
When it arrived 3 days later WQRONG CABLE!
So that was value for money then.
Spent another 2 hours researching the internet to eventually find my own solution from comments on the Amazon web page.
Your service totally failed!
Expert:  nathan_mills replied 10 months ago.

I am sorry that Amazon sent you a wrong cable. But the solution I provided was the only way to connect your camcorder.

Related Electronics Questions