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I have an EpsonXP-605 After a loud click it stopped printing

Resolved Question:

I have an EpsonXP-605 After a loud click it stopped printing mid document.
The fault code was 0XE3
Can you tell me what the problem is?
Submitted: 6 months ago.
Category: Electronics
Expert:  nathan_mills replied 6 months ago.

Hi Tom. Welcome to justanswer.

Go to Maintenance tab and run all the cleaning processes and then check if the error is still there or not.

Customer: replied 6 months ago.
Sorry not sure how to access the maintenance tab
Expert:  nathan_mills replied 6 months ago.

Are you using Windows?

Customer: replied 6 months ago.
No using a Mac - Nothing available via System preferences and the printer screen just advises me to switch off
Expert:  nathan_mills replied 6 months ago.

Remove your printer and then again set it up

Customer: replied 6 months ago.
Removed and re set -tried to access printer screen to do a clean but same sound was emitted followed by -Switch off
Expert:  nathan_mills replied 6 months ago.

How old is the printer?
Open the printer's door as if to change the ink, does the carriage move over properly?

Customer: replied 6 months ago.
Three years
No carriage does not move -I suspect that is were the problem is
Expert:  nathan_mills replied 6 months ago.

Open printer so that the cartridge housing is accessible (flip the scanner housing up). Turn printer off.
While printer is off, gently slide cartridge housing to the left about halfway.

Turn printer on. After cartridge housing moves all the way to the right (which it will do on startup), gently push up and back on the housing and continue pressing/gently jiggling as the housing tries to free itself.

Eventually, the housing will snap back to the left which will stop tripping the error message. It can take quite a few tries.

Customer: replied 6 months ago.
No Joy -thanks For your help I think I will get a replacement.
Kind regards
Tom
Expert:  nathan_mills replied 6 months ago.

Try a few more times. Maybe it will work.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
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