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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My Samsung s6 is locked with a finger code It does not

Customer Question

My Samsung s6 is locked with a finger code It does not recognise my backup code what can I do I don't want to lose my photos
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi Pauline. Welcome to justanswer.

Do you have a gmail/samsung account setup up in your phone?

Customer: replied 10 months ago.
I have a gmail account setup on phone
Expert:  nathan_mills replied 10 months ago.

Sign into your account on your computer.

Expert:  nathan_mills replied 10 months ago.
Expert:  nathan_mills replied 10 months ago.

Do you see all your photos there?

Expert:  nathan_mills replied 10 months ago.

Hi Pauline, please reply so that necessary assistance can be provided.

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