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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I have a BT Vision box and over the last couple of weeks it

Customer Question

Hi, I have a BT Vision box and over the last couple of weeks it has slowed down and now sometimes takes 3/4 minutes to change channels. I don't know whether it is the Vision box (through which the TV is controlled) or the TV itself.
I have retuned the TV, through the Vision box but this has not solved the problem.
Submitted: 10 months ago.
Category: Electronics
Customer: replied 10 months ago.
Just for your further information, my TV is a Toshiba and once the Vision box works the picture is perfect.
Expert:  Richard replied 10 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and the vision box (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the vision box, wait 5 minutes then the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 10 months ago.
Richard,
Thanks for coming back to me.
I have done all your suggestions but the system has still not improved.
Any further suggestions?Regards
Graham
Expert:  Richard replied 10 months ago.

ok, can you do the following please

  1. Go to the main BT TV menu by pressing the 'BT Vision' button on your remote.
  2. From the main menu, go to Help & Settings, scroll down to Settings then select System Information
  3. In 'System Information', highlight and select Factory Reset

Then once it is setup again, tell me how it now functions please.

Richard and other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
Richard,
I have done the Factory Reset and guess what - All seems fixed, great.
Thanks for giving me the confidence. It is great to have someone available to "talk" me through various actions. I am the wrong age to have such confidence with all the current technology.
Thanks again.
Regards
Graham
Expert:  Richard replied 10 months ago.

Your most welcome!