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nathan_mills, Customer Service
Category: Electronics
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WHY CANT I GET CONNECTED TO THE INTERNET PLEASE HLP

Resolved Question:

WHY CANT I GET CONNECTED TO THE INTERNET PLEASE HLP
Submitted: 10 months ago.
Category: Electronics
Customer: replied 10 months ago.
I cant even make a phone call or text my Family
Expert:  nathan_mills replied 10 months ago.

Hi Annette. Welcome to justanswer.

Can you please specify which device you are using with brand and model details)?

Customer: replied 10 months ago.
Samsung Galaxy J3( 6)
Expert:  nathan_mills replied 10 months ago.

Have you tried selecting the network manually?

nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
Where do I find that information
Expert:  nathan_mills replied 10 months ago.

Go to Settings. Select Mobile and Networks. Then search for the available networks and select your home network manually and then check.

And also tell me if you are receiving any signals or not?

Customer: replied 10 months ago.
it tells me to try later
signals seem fine
network mode is LTE/3G/2G/ ( AUTO CONNECT)
Expert:  nathan_mills replied 10 months ago.

Not network modes. Select Network operators. Then you will get a list of networks available. Then select your home network and check

Customer: replied 10 months ago.
I HAVENT GOT A NETWORK OPERATORS
Expert:  nathan_mills replied 10 months ago.

Turn off the phone and remove the sim card. Then again put it back and then check.

Customer: replied 10 months ago.
That took some doing but we are just the same emergency calls only and no messages have gone but my computer is fine
Expert:  nathan_mills replied 10 months ago.

Do you have any other phone with you right now? If yes, then connect the sim into that phone and then check if the problem is same in that phone also?

Customer: replied 10 months ago.
just the same
Expert:  nathan_mills replied 10 months ago.

Have you used this sim before?

Customer: replied 10 months ago.
No it was fitted in to the phone when I got it yesterday but I haven't tried to send mail or phone any one until today
Expert:  nathan_mills replied 10 months ago.

Which network are you using?

Customer: replied 10 months ago.
o2
Expert:  nathan_mills replied 10 months ago.

You should contact O2 as they have not yet activated your sim card. This is not a fault of your phone. Just your sim hasn't been activated yet.

Customer: replied 10 months ago.
OK will do, is that all I need to do, if so why didn't I know that. For goodness sake what a hassle free day I might have had Thank you so much
Expert:  nathan_mills replied 10 months ago.

Yes you need to do that only. Just tell them that you have bought a new connection with this number and it has not been activated yet. They will activate it and you will then get the signals on your phone. Your issue will be resolved then

Customer: replied 10 months ago.
I have done that and it should be up and sorted by tomorrow
Lets hope so I would like to thank you for your patience and help I am not very quick on these things
Thank you
Annette
Expert:  nathan_mills replied 10 months ago.

You are welcome Annette. Please let me know if you get any difficulty. Have a wonderful evening.

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