How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38371
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

Close down windows while screen is blank

Resolved Question:

close down windows while screen is blank
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the tablet and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the tab.

Let me know the results please

Thank you

Customer: replied 1 year ago.
it worked, thanks.
Expert:  Richard replied 1 year ago.

your most welcome!

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Richard and other Electronics Specialists are ready to help you