Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
offering this now
yes, but it is optional as you requested it, else we continue here Lisa, that is no problem
no, its an additional service I offered which was a one time fee, but did you do the instructions I initially gave you? As I am waiting on these results Lisa, I'll repeat them again for you
Can you go to Settings, then Reset Tv, and perform a reset of the TV which will return it to new.
Once done, setup the TV and tell me how it now functions please.
I was checking but the manual does not list it, do you see any buttons on the side or at the bottom?
It is the internal mainboard that has faulted, this confirms it if even the buttons do not work
I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.