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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38513
Experience:  Electronics Engineer
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My brother DCP-385C will not print in black from my desk

Customer Question

My brother DCP-385C will not print in black from my desk top, but will print in black when copying.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
It was disconnected for several weeks and has only just been reconnected. The fault is still there.
Expert:  Richard replied 1 year ago.

Thank you

Are you on a windows or mac computer, and which version?

Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I'm on a windows 10 HP desk top
Expert:  Richard replied 1 year ago.

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID 228 032 061
PW 8292
Expert:  Richard replied 1 year ago.

connecting