How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI
JamesI, Technician
Category: Electronics
Satisfied Customers: 1766
Experience:  I have provided on site support for a range of devices from media to telecoms.
75967336
Type Your Electronics Question Here...
JamesI is online now

Sony DCR - TRV 355E

Resolved Question:

Sony DCR - TRV 355E
Submitted: 1 year ago.
Category: Electronics
Expert:  JamesI replied 1 year ago.

31-23 relates to an internal error with the cassette drive. The un-official solution is to place the cassette inside, and then give it a firm smack to the side of the camera, this frees up the drive mechanism which has got stuck.

Officially the fault is cleared by stripping the camera down, cleaning the mechanical moving parts (i use ptfe\switch cleaner).

The fault is often caused by the missing black roller, but since this has already been replaced it sounds to me like there may be some debris inside causing the issue.

Regards

James

Customer: replied 1 year ago.
C31-23, have tried removing tape and replacing, then giving a slap on the side, camera still flashing C31-23 with an arrow head in centre of screen.
Expert:  JamesI replied 1 year ago.

This is a mechanical failure, if you can still see the 'black roller' in place, and cant hear anything rattling around inside \ nothing falls out when you give it a shake upside down, it will need fully stripped down. Which would best be performed by the Sony service centre.

If you provide me your post code I can give you the details of your nearest one.

Regards

James

Customer: replied 1 year ago.
Thank you, ***** ***** still in place, nothing loose or falls out, still flashes C 31-23.
My post code is BA11 5JB, Frome, Somerset.
Regards,
Eric
Expert:  JamesI replied 1 year ago.

Hi Eric,

I would suggest you use DK, they are an approved Sony repair centre and we have had excellent feedback from a number of customer who we have referred to them over the years.

Unfortunately there isnt anyone else nearer, so you will have to post it to Horley, they charge about £60 on average in labour and postal charges to repair, and my guess is the parts wont be overly expensive (maybe £20). If you want to send it to them the best thing to do is book it in via their website https://www.dkavs.co.uk/repair-request-centre

That way you know its being repaired using genuine parts and have a warranty covering the work they do.

Please let me know if you require any further advice.

Customer: replied 1 year ago.
Thank you for the information.Regards,
Eric
Expert:  JamesI replied 1 year ago.

No problem Eric, appreciate if you can rate the service so I may close the case.

James

JamesI and other Electronics Specialists are ready to help you