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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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Samsung j5 dual sim. Display at top right hand corner

Customer Question

Samsung j5 dual sim. Display at top right hand corner jumbled up when on home screen I cannot make it display one sim cards info instead both are jumbled together. Was using duall sim with no problems before
Submitted: 11 months ago.
Category: Electronics
Expert:  nathan_mills replied 11 months ago.

Hi. Welcome to justanswer.

Can you please tell me if the screen problem is there only on the home screen or on every screen?

Customer: replied 11 months ago.
Just home screen fine on others even if I turn off either sim both reception battery and time are scrambled in top corner
Expert:  nathan_mills replied 11 months ago.

Have you tried resetting the phone to factory defaults?

Customer: replied 11 months ago.
No as didn't want to lose pics can try that when at home
Customer: replied 11 months ago.
On road at mo only 6% battery maybe u could send me a few ideas I can try when home. Many thanks
Expert:  nathan_mills replied 11 months ago.

First try to boot your phone in safe mode.

Press the power button as if you were switching off the phone. When the option of Power off appears on your home screen, Press and hold the power off and you will get an option to reboot in safe mode. Try that an check if the problem is still there.

Expert:  nathan_mills replied 11 months ago.

Let me know when you reach home so that we can proceed further.

Expert:  nathan_mills replied 11 months ago.

Hi, How did things turn out?

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