Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Are you on a windows or mac computer and which version?
There is no time limit but are you getting the error via both computers?
ok, disconnect the power to your wifi router and the printer then power of the computes.
Wait 5 minutes
power on the wifi router and wait 5 minutes
Power on the printer, then the computer and tell me if it now works please.
Your most welcome!
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit