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Richard
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Category: Electronics
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Experience:  Electronics Engineer
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I can't seem to download chrome on my iPad Air to support

Resolved Question:

I can't seem to download chrome on my iPad Air to support desktop for Dropbox,,,, which is the instructions the apps are giving me
Submitted: 10 months ago.
Category: Electronics
Expert:  Richard replied 10 months ago.

Hi there Susan and welcome

What happens when you try to install Chrome on the iPad?

And can you not use the Dropbox app on the iPad?

Customer: replied 10 months ago.
It's telling me chrome isn't compatible
Expert:  Richard replied 10 months ago.

Are you getting the Chrome app from the app store Susan?

Here

https://itunes.apple.com/app/chrome-webbrowser-van-google/id535886823?mt=8

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

ok, and if you install the Dropbox app instead, do you get the same message?

Customer: replied 10 months ago.
I have both of the apps but it's like I'm going round in circles. I'm very new to Apple and not adjusting too well!
Expert:  Richard replied 10 months ago.

ok, but if you have the app for dropbox, then you can access your dropbox account from this app.

What happens when you open it up?

Customer: replied 10 months ago.
Sorry.,I haven't explained correctly, I need to set up desktop to use drop box and this is where I'm having issues
Expert:  Richard replied 10 months ago.

ok... so your trying to use Dropbox on a desktop computer and not the iPad?

Is it easier for you if I call?

Customer: replied 10 months ago.
I don't have monet for this call sorry
Expert:  Richard replied 10 months ago.

No problem, we continue here, but what exactly are you trying to do?

Install Dropbox on a computer?

Customer: replied 10 months ago.
I'm trying to set up drop box on my ipad
Customer: replied 10 months ago.
I got rid of my laptop computer and got an ipad and it's driving me crazy lol
Expert:  Richard replied 10 months ago.

yes, so install the dropbox app, as I indicated.

Expert:  Richard replied 10 months ago.

so go to the app store and install it

Customer: replied 10 months ago.
I have the app
Expert:  Richard replied 10 months ago.

ok, open it and what happens?

Customer: replied 10 months ago.
It has a message on how to get started
Expert:  Richard replied 10 months ago.

yes, this is how you use Dropbox, so sign in with your account and you can then use your files

Customer: replied 10 months ago.
Then it's telling me to install desktop a
Customer: replied 10 months ago.
App
Expert:  Richard replied 10 months ago.

you cannot install a desktop app on the iPad it is just telling you you CAN do this on your computer.

But you use this app for your iPad

Customer: replied 10 months ago.
Ok it's sent a link to my Android phone, will that work?
Expert:  Richard replied 10 months ago.

Your Android phone also uses the dropbox app

Customer: replied 10 months ago.
Ok Im using my phone now, should I go and get the pin number or link Thing?
Expert:  Richard replied 10 months ago.

I am not sure what you mean now sorry, are you saying your resetting your password *****?

Customer: replied 10 months ago.
No I'm installing Dropbox on my phone
Expert:  Richard replied 10 months ago.

ok, then complete the installation, you can just go to the Play Store on your Android phone and install it from there.

Customer: replied 10 months ago.
Ok
Expert:  Richard replied 10 months ago.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 10 months ago.
It is working on my phone but how will that create desktop on my ipad?
Expert:  Richard replied 10 months ago.

What do you mean with create desktop?

The iPad does not have a desktop, you use it via the app exactly like on your phone

Customer: replied 10 months ago.
Ok, thank you, ***** ***** thing then, how to I transfer files from ipad to Dropbox
Expert:  Richard replied 10 months ago.

You do this within the app, by uploading them, or you share a file and choose dropbpox and it will upload there.

Customer: replied 10 months ago.
Ok thank you you've been very helpful and I think I've got it now ��
Expert:  Richard replied 10 months ago.

Perfect, if you have any issues, please let me know

And please remember the service rating via one of the stars at the top of the screen then submit.

Thank you

Richard and other Electronics Specialists are ready to help you

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