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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 33835
Experience:  Electronics Engineer
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I have bought an Epson V800 scanner and cannot get it to

Customer Question

I have bought an Epson V800 scanner and cannot get it to work ...I just get a knocking sound and a red light
Submitted: 6 months ago.
Category: Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome

It sounds like the transport locks are still locked.

The transport locks need to be unlocked, of which the scanner has two. One is located on the back end of the scanner, right next to the power supply, the other on the lower left area of the scanner. The respective connection jack is located next to the USB jack.

Unlock them and tell me if it then works please

Customer: replied 6 months ago.
I have taken all those off!
Expert:  Richard replied 6 months ago.

You took them off before you tried scanning initially?

Richard, Engineer
Category: Electronics
Satisfied Customers: 33835
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 6 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
I took them off when I took. It out of the box###-##-####5746
Expert:  Richard replied 6 months ago.

connecting

Customer: replied 6 months ago.
Hi
I had to pause the help I was having because I had to take my husband to the Drs......can I resume please. Doreen
Expert:  Richard replied 6 months ago.

Hi Doreen

Please run teamviewer and give me the new paassword

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