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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Canon Pixma 5150 all in one printer I have checked

Resolved Question:

I have a Canon Pixma 5150 all in one printer I have checked the connections and ink levelsbut it keeps on throwing out blank A4 PAPER
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Walter. Welcome to justanswer.

Turn on your printer and remove all the inks. Then put the cartridges back and check if it is printing or not.

Customer: replied 1 year ago.
Hi Nathan I have removed the inks and replaced them still not printing. Personally I think it is a connectivity problem.Regards Walter
Expert:  nathan_mills replied 1 year ago.

Are you getting any error on your computer screen or on your printer?

Expert:  nathan_mills replied 1 year ago.

Try printing a test/configuration page from the printer`s control panel

nathan_mills and 3 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 1 year ago.

Walter please click the blue text and check your downloads. Open the file named Elsinore.screenconnect so that I can start the session

Customer: replied 1 year ago.
Hi Nathan I have replaced the faulty ink carridge but still not printing .Regards ***** *****
Expert:  nathan_mills replied 1 year ago.

Hi Walter,

Is it printing the test page? Have you tried copying from the printer?

Delete the printer from the computer and then again set it up.

Customer: replied 1 year ago.
The blank A4 paper is coming. I am tryiny to print some emails off but no luck out of the cassette but still not printing
Expert:  nathan_mills replied 1 year ago.

Once you click this link below on your computer
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 1 year ago.

Not connected yet. Delete all the files from your downloads named Elsinore and then click this link so that you are not confused with the files.