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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Canon Pixma 5150 all in one printer I have checked

Resolved Question:

I have a Canon Pixma 5150 all in one printer I have checked the connections and ink levelsbut it keeps on throwing out blank A4 PAPER
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi Walter. Welcome to justanswer.

Turn on your printer and remove all the inks. Then put the cartridges back and check if it is printing or not.

Customer: replied 10 months ago.
Hi Nathan I have removed the inks and replaced them still not printing. Personally I think it is a connectivity problem.Regards Walter
Expert:  nathan_mills replied 10 months ago.

Are you getting any error on your computer screen or on your printer?

Expert:  nathan_mills replied 10 months ago.

Try printing a test/configuration page from the printer`s control panel

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 10 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 10 months ago.

Walter please click the blue text and check your downloads. Open the file named Elsinore.screenconnect so that I can start the session

Customer: replied 10 months ago.
Hi Nathan I have replaced the faulty ink carridge but still not printing .Regards ***** *****
Expert:  nathan_mills replied 10 months ago.

Hi Walter,

Is it printing the test page? Have you tried copying from the printer?

Delete the printer from the computer and then again set it up.

Customer: replied 10 months ago.
The blank A4 paper is coming. I am tryiny to print some emails off but no luck out of the cassette but still not printing
Expert:  nathan_mills replied 10 months ago.

Once you click this link below on your computer
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 10 months ago.

Not connected yet. Delete all the files from your downloads named Elsinore and then click this link so that you are not confused with the files.

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