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nathan_mills, Customer Service
Category: Electronics
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Have a Motorola mobile which shows on screen message Process

Resolved Question:

Have a Motorola mobile which shows on screen message Process system isn't responding. It also says no SIM (but there is) and the screen freezes. Help?
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Stephen. Welcome to justanswer.

Which model of Motorola phone are you using?

Customer: replied 1 year ago.
I think it's a Motorola G 3rd Gen but not too sure - and can't get into it to check...
Expert:  nathan_mills replied 1 year ago.

Have you tried Factory resetting it?

Customer: replied 1 year ago.
No, as can't get it to do anything and don't want to lose some info on the phone.
Expert:  nathan_mills replied 1 year ago.

Do you have any google/gmail account set up on your phone?

Customer: replied 1 year ago.
but the Process system message does not close so can't access anything on the phone
Expert:  nathan_mills replied 1 year ago.

If you have account setup on your phone then you can get the data back by again putting your accounts after factory resetting the phone. Can you tell me what kind of data is there on your phone?

Customer: replied 1 year ago.
Just normal domestic stuff but not sure how much is backed up as it is my wife who uses the phone
Customer: replied 1 year ago.
I think I will have to end this session now
Expert:  nathan_mills replied 1 year ago.

What happened Stephen?

Expert:  nathan_mills replied 1 year ago.

Try booting the phone in safe mode first

Expert:  nathan_mills replied 1 year ago.

Let me know if you would like to continue else rate the chat positively to end the session

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