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Hi there John and welcome
If it is not in the list of printers, how do you know it is installed on the computer?
Please let me know
What exactly happens when you try to print?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, but what I need you to do please John, is the instructions I provided you, so I can connect to your computer.
I repeated these again below