Hi there and welcome
You mean the latest iPhones cannot connect to it correct?
Whats the message they get when it fails?
ok, but the iPhones ect are saying this message correct?
ok, if it is saying this it mean you are using the wrong password ***** the iPhone to connect to the extender.
Where are you getting the password *****?
which model devolo is this?
is this it?
ok, then enter the password ***** and tell me if thats accepted please
whats the name of the network the iPHone is connecting to
ok, but what I am asking Colin is whats the name of the network the iPHone is connecting to
your trying to connect your iPhone to wifi, it is saying incorrect password, what is the name of thew wifi network your trying to connect to that it fails on
Sorry I do not follow.
The device is a ethernet powerline that connects to the power socket, it does not provide wifi.
ill try to ask again
what is the name of thew wifi network your trying to connect to that it fails on
ok, its not Virgin....
its the name you select on the iPhone when connecting, I am not sure the confusion here as you choose it when connecting.....
On iPhone go to setting, general, reset, reset network settings then try to connect.
I need to know, and there is no reason you cannot tell me as you see this, what is the name when you connect on the iphone, of the wifi network you connect to
what name do you press on when connecting on the iPhone.
ok, thats not the develo, thats the virgin media box, nothing to do with the Develo, which is why I have been trying to get this information.
You need to enter in the password ***** the virgin media box (the Wireless Key)
your not accessing Devolo though, your accessing the Virgin Box....
Stop thinking Develo please as this is not what your selecting
what network is the mac connecting to
follow the steps here please on the Mac to get the password ***** for the develo
ok, thanks Colin