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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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Handsets do not appear to be charging - message 'base'

Customer Question

Handsets do not appear to be charging - message 'base' flashing - what do I do?
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi Moira. Welcome to justanswer.

None of the handsets are being charged by the base unit?

Customer: replied 10 months ago.
Main and first handset OK - second handset was showing empty battery symbol and screen has now gone blank and does not ring when dialled. Is it the base or the handset?
Expert:  nathan_mills replied 10 months ago.

When you put the second handset on the base, does it do anything?

And you are saying that the first handset is working fine with the base, right?

Expert:  nathan_mills replied 10 months ago.

Have you tried replacing the batteries of the handset.

Customer: replied 10 months ago.
No, I'll try replacing handset battery. (It doesn't charge when I swap the bases)
Expert:  nathan_mills replied 10 months ago.

Most probably the batteries have gone bad. Try replacing them and check if it works again or not.

Let me know how things turn out so that I can provide you necessary assistance

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

Thanks

nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 9 months ago.
Thanks for everything Nathan - batteries changed in ALL 3 handsets (just in case) and all seems to be working!
Expert:  nathan_mills replied 9 months ago.

That's great Moira. I am glad that I could resolve your issue. Have a good day.

Expert:  nathan_mills replied 9 months ago.

You will see a tab on your screen saying WRITE A REVIEW. A positive review/bonus is well appreciated. Thanks

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