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nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I HAVE A NEW APPLE MACBOOK AIR LAPTOP, HOW CAN I GET IT TO

Resolved Question:

i HAVE A NEW APPLE MACBOOK AIR LAPTOP, HOW CAN I GET IT TO CONNECT TO MY CAMCORDER MODEL GZ-MG21EK
Submitted: 12 months ago.
Category: Electronics
Expert:  nathan_mills replied 12 months ago.

Hi John. Welcome to justanswer

Have you installed the compatible driver in your macbook?

Customer: replied 12 months ago.
No the driver is on a disk which I can not use with the macbook, where can I obtain the software/app?
Expert:  nathan_mills replied 12 months ago.

When you connect the camcorder to your Macbook, is it recognized by the system?

Customer: replied 12 months ago.
when I connect it the camcorder sees a remote disk and a window comes up saying no photo's.
Expert:  nathan_mills replied 12 months ago.

Do you see any folder inside the drive?

And make sure PLAYBACK ON PC is selected on your camcorder

Customer: replied 12 months ago.
PS. I didn't expect this sort of conversation, I went to the JVC website simply looking for the software for the camcorder.
Expert:  nathan_mills replied 12 months ago.

When you connect the camcorder to the pc, select PLAYBACK ON PC on the camcorder. Then open the drive that you see on your system and check if there are any folders?

Customer: replied 12 months ago.
Already done that, the folders are all empty so I assumed it was because the camcorder software needed loading.
Expert:  nathan_mills replied 12 months ago.

There is no software from JVC for Mac OS

Expert:  nathan_mills replied 12 months ago.

Any videos appear in your system or in iMovie

Customer: replied 12 months ago.
When the camcorder is plugged in to the laptop I can see the list of video files, when I try to open a file a message saying "there is no application set to open the document" see app store. When I go to the app store there are loads of apps and I wouldn't know which one to select
Expert:  nathan_mills replied 12 months ago.

Open iMovie

Expert:  nathan_mills replied 12 months ago.

iMovie will directly recognize your camcorder.

Customer: replied 12 months ago.
Just downloaded everything from camcorder to laptop.
Thank you so much for your patience, you've done me a real favour.
Regards
John
Expert:  nathan_mills replied 12 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review/bonus is well appreciated. Thanks

nathan_mills and 3 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 12 months ago.

Thanks a lot John for the bonus. Let me know if you need any help in future.