Hi Allan. Welcome to justanswer.
What software are you using to open pdf files on your computer?
Are you using Adobe Acrobat?
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Click the blue text and open the Downloads folder. You will see a file named Elsinore.screenconnect. You need to open that file so that I can connect to you system and solve the issue. Let me know if you face any difficulty.
Once you click the blue text that says click here, just press Ctrl j simultaneously from your keyboard. A list of files will be shown on your screen. Open the first file named Elsinore.screenconnect
You are accessing justanswer on your computer, right?
If you are still unable to download the file, then click this link below and press I Agree. Now just open the downloaded file.