How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
54002000
Type Your Electronics Question Here...
Eng. Andres is online now

I want to get ride of the HP welcome screen that pops up

Customer Question

i want to get ride of the HP welcome screen that pops up every minute. I hate it.
can you help?
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi. Welcome to justanswer.

Can you please specify what does the screen say?

Customer: replied 1 year ago.
welcome to your new HPyou're all set
Expert:  nathan_mills replied 1 year ago.

Which HP device are you using?

Can you choose Secure Remote Assistance so that I can have a better look at the issue and resolve the issue by myself.

Customer: replied 1 year ago.
why should I trust you to do that, respectfully?
Customer: replied 1 year ago.
sorry, I am cancelling this. it's too invasive.
Expert:  nathan_mills replied 1 year ago.

This is to specify that the session will be completely secure and once the session ends I will no longer be connected to you.

Customer: replied 1 year ago.
you can call me to discuss if you like
Expert:  nathan_mills replied 1 year ago.

It's your choice if you don't want that service. We can continue to resolve the issue through this chat request.

Expert:  nathan_mills replied 1 year ago.

Are you using Windows computer?

Expert:  nathan_mills replied 1 year ago.

Go to Control Panel.