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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience:  Efficient Technician with more than 30 years of Experience.
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I have got a Chrome box, I am trying to connect a HP 2542

Resolved Question:

I have got a Chrome box, I am trying to connect a HP 2542 all in one printer to is wirelessly but can't.
Submitted: 6 months ago.
Category: Electronics
Expert:  nathan_mills replied 6 months ago.

Hi. Welcome to justanswer.

Can you tell me which operating system is there on your Chrome box?

Expert:  nathan_mills replied 6 months ago.

Click Settings -About Chrome OS. Tell me which operating system is there .

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Electronics Specialists are ready to help you
Customer: replied 6 months ago.
Chrome OS
Expert:  nathan_mills replied 6 months ago.

Do you have the usb cable supplied with the printer?

Customer: replied 6 months ago.
I have a usb cable, do you want me to connect it to the chrome box?
Expert:  nathan_mills replied 6 months ago.

Okay now listen carefully.

Go to Chrome Store. Search Remote desktop. Then select add to chrome. Once you see the button turn to green, open the app and click launch app, click Share and give me the code

Customer: replied 6 months ago.
Pardon my manners, Hello Nathan
Expert:  nathan_mills replied 6 months ago.

Done?

Customer: replied 6 months ago.
Wow already
Expert:  nathan_mills replied 6 months ago.

You need to give me the code from Remote desktop app

Customer: replied 6 months ago.
What Remote desktop app?
Expert:  nathan_mills replied 6 months ago.

Go to Chrome Store. Search Remote desktop. Then select add to chrome. Once you see the button turn to green, open the app and click launch app, click Share and give me the code

Customer: replied 6 months ago.
543163734135
Expert:  nathan_mills replied 6 months ago.

I am now connected. Let me check now

Expert:  nathan_mills replied 6 months ago.

Is the wifi led blinking on the printer?

Customer: replied 6 months ago.
No no blinking light
Expert:  nathan_mills replied 6 months ago.

Press the Wireless button

Expert:  nathan_mills replied 6 months ago.

Got the light on?

Expert:  nathan_mills replied 6 months ago.

Did it print?

Customer: replied 6 months ago.
Expert:  nathan_mills replied 6 months ago.

Okay now remove the usb cable

Customer: replied 6 months ago.
Removed
Expert:  nathan_mills replied 6 months ago.

This one printed?

Customer: replied 6 months ago.
printing
Expert:  nathan_mills replied 6 months ago.

That's great. Your printer has been successfully set up

Customer: replied 6 months ago.
You Sir are a wonder worker, Thank you very much
Expert:  nathan_mills replied 6 months ago.

You will see a tab on your screen saying WRITE A REVIEW. A positive review/bonus is well appreciated. Thanks

Expert:  nathan_mills replied 6 months ago.

You are welcome David.

Expert:  nathan_mills replied 6 months ago.

I will end the remote desktop session now. Have a wonderful evening David. Let me know if you get any difficulty. I will help you out.

Customer: replied 6 months ago.
Hi Nathan, One thing about my Printer, I thought once it was connected to mu chromebox that as well as printing it would scan as well, oops how wrong could I be, I cant find how to scan.
Customer: replied 6 months ago.
It is an all in one printer
Expert:  nathan_mills replied 6 months ago.

Since there is no software to install on the Chromebook, you can't scan as you would from Windows or Mac OS.

Connect again to me by opening the Remote desktop app so that I can check

Customer: replied 6 months ago.
052438831444
Expert:  nathan_mills replied 6 months ago.

Press the share button once again and give me a new code. This one is not working

Customer: replied 6 months ago.
419763785874
Expert:  nathan_mills replied 6 months ago.

Connect the printer via usb and put a document under the scanner unit to scan

Customer: replied 6 months ago.
OK cable connected document in scanner
Expert:  nathan_mills replied 6 months ago.

David, do you have any Windows computer near you?

Customer: replied 6 months ago.
No
Expert:  nathan_mills replied 6 months ago.

We need to find the IP address of the printer to be able to use it for scanning purpose and it is not possible to find the p address in chromebook

Customer: replied 6 months ago.
Wait a minute I have a Lap top downstairs, would that do?
Expert:  nathan_mills replied 6 months ago.

Yes that would do it.

Customer: replied 6 months ago.
OK I go get it
Expert:  nathan_mills replied 6 months ago.

Okay let me know when it is turned on

Customer: replied 6 months ago.
OK turned on.
Expert:  nathan_mills replied 6 months ago.

Open justanswer in your laptop

Expert:  nathan_mills replied 6 months ago.

And open google chrome browser also. Go to chrome store- Remote desktop. launch it and then share it and give me the code

Customer: replied 6 months ago.
OK, waiting for google chrome to respond
Expert:  nathan_mills replied 6 months ago.

Nothing happening?

Does your laptop has Windows OS?

Customer: replied 6 months ago.
Just answer is open
Expert:  nathan_mills replied 6 months ago.

What about Remote desktop app from Chrome store. Open it and give me the code so that I can access

Expert:  nathan_mills replied 6 months ago.

You have to open it on your laptop

Expert:  nathan_mills replied 6 months ago.

Or just CLICK HERE and open the downloaded file

Customer: replied 6 months ago.
The lap top is running a bit slow, just opened store
Expert:  nathan_mills replied 6 months ago.

No problem. Take your time

Customer: replied 6 months ago.
I clicked on click here
Expert:  nathan_mills replied 6 months ago.

A file would have downloaded. Open that file named Elsinore.screenconnect

Customer: replied 6 months ago.
it's downloaded
Expert:  nathan_mills replied 6 months ago.

Enter wifi password

Customer: replied 6 months ago.
OK got card with wireless key
Expert:  nathan_mills replied 6 months ago.

I checked it from your system.

Customer: replied 6 months ago.
how did you find it?
Expert:  nathan_mills replied 6 months ago.

From Network and Sharing center. open the remote desktop app again on your chromebook

Expert:  nathan_mills replied 6 months ago.

Now problem is almost resolved. Just need 5 more minutes

Expert:  nathan_mills replied 6 months ago.

okay now listen what exactly you have to do to scan the image

Customer: replied 6 months ago.
OK ready
Expert:  nathan_mills replied 6 months ago.

Just enter the ip address 192.168.1.187 on your link bar. A webpage from hp will be opened. Choose SCAN from the options and click start scan. The scanned image will be displayed there. You just need to right click the image and Save it at desired location

Expert:  nathan_mills replied 6 months ago.

Perform another scan by yourself. Put a different image under scanner and do it by yourself so that if you get stuck anywhere I can guide you through

Customer: replied 6 months ago.
OK, just changed the mag.
Customer: replied 6 months ago.
The HP desk tab is open, do I use that?
Expert:  nathan_mills replied 6 months ago.

You can use it. Better close it and start fresh by entering the ip address in the link bar

Customer: replied 6 months ago.
It's easy when you know how, sorry about the monitor, it keeps going off for a few seconds then back on, once again you have dug me out of a hole, how much do I owe you?
Expert:  nathan_mills replied 6 months ago.

No issues David. It's my job to solve your issues. You have already paid when I setup your printer

Customer: replied 6 months ago.
Well than you Nathan, the divorce rate just dropped by 1, I can scan my wife's pattens now.
Expert:  nathan_mills replied 6 months ago.

Hahaha :-)

I am glad I could resolve your issue. Do you need any other assistance?

Customer: replied 6 months ago.
No, I think that's it, I can sleep easier tonight. Thanks again. Good Night.
Expert:  nathan_mills replied 6 months ago.

Good Night David. Thanks for using justanswer

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