Hi. Welcome to justanswer.
Can you tell me which operating system is there on your Chrome box?
Click Settings -About Chrome OS. Tell me which operating system is there .
Do you have the usb cable supplied with the printer?
Okay now listen carefully.
Go to Chrome Store. Search Remote desktop. Then select add to chrome. Once you see the button turn to green, open the app and click launch app, click Share and give me the code
You need to give me the code from Remote desktop app
I am now connected. Let me check now
Is the wifi led blinking on the printer?
Press the Wireless button
Got the light on?
Did it print?
Okay now remove the usb cable
This one printed?
That's great. Your printer has been successfully set up
You will see a tab on your screen saying WRITE A REVIEW. A positive review/bonus is well appreciated. Thanks
You are welcome David.
I will end the remote desktop session now. Have a wonderful evening David. Let me know if you get any difficulty. I will help you out.
Since there is no software to install on the Chromebook, you can't scan as you would from Windows or Mac OS.
Connect again to me by opening the Remote desktop app so that I can check
Press the share button once again and give me a new code. This one is not working
Connect the printer via usb and put a document under the scanner unit to scan
David, do you have any Windows computer near you?
We need to find the IP address of the printer to be able to use it for scanning purpose and it is not possible to find the p address in chromebook
Yes that would do it.
Okay let me know when it is turned on
Open justanswer in your laptop
And open google chrome browser also. Go to chrome store- Remote desktop. launch it and then share it and give me the code
Does your laptop has Windows OS?
What about Remote desktop app from Chrome store. Open it and give me the code so that I can access
You have to open it on your laptop
Or just CLICK HERE and open the downloaded file
No problem. Take your time
A file would have downloaded. Open that file named Elsinore.screenconnect
Enter wifi password
I checked it from your system.
From Network and Sharing center. open the remote desktop app again on your chromebook
Now problem is almost resolved. Just need 5 more minutes
okay now listen what exactly you have to do to scan the image
Just enter the ip address 192.168.1.187 on your link bar. A webpage from hp will be opened. Choose SCAN from the options and click start scan. The scanned image will be displayed there. You just need to right click the image and Save it at desired location
Perform another scan by yourself. Put a different image under scanner and do it by yourself so that if you get stuck anywhere I can guide you through
You can use it. Better close it and start fresh by entering the ip address in the link bar
No issues David. It's my job to solve your issues. You have already paid when I setup your printer
I am glad I could resolve your issue. Do you need any other assistance?
Good Night David. Thanks for using justanswer