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Hi Brian. Welcome to justanswer.
Did your work and home wifi are same? If not, then you need to setup your home' s wireless network connection for your printer. Reply so that we can proceed
Okay. Then you need to setup a new wireless connection. Do you have your printer's usb cable?
Can you opt for Secure Remote Assistance so that I can connect to your system and resolve the issue myself as guiding you through this chat will take a long time
No problem. Let me know if you can accept my offer
No I am saying that if you opt for Remote assistance I will be able to resolve the problem quickly as the chat will be real time and I can change the settings in your Mac which are needed for setup.
Yes. It's okay if you don't want to proceed by remote assistance. I will give you the steps which you can follow to set up the network
Now you need to make some changes on your Mac system.
Click the Apple logo and then select System Preferences
Select Print & Scan
In the Print & Scan (Print & Fax) window, click on the plus sign button. Check the attached image
When you click the plus sign, it will search for your printer. Select your printer's name from the screen and follow the on-screen instructions to add it
I have dropped the charges. Can you accept it so that I can check what is the issue. If I cannot resolve the problem, I will forward your request for refund
Choose Apple menu > System Preferences, then click Security and Privacy and at the bottom click Anywhere
Under General tab, you will find Anywhere as shown in this image
Leave it blank then and press okay
No need to. Just press the submit button with password *****
Choose the small circle beside it to change. If still unable to do it then check if there is any lock sign at the bottom
Do you have google chrome browser?
You need to enter the password ***** Apple account and then click unlock
Then please create a password ***** your Mac
You also need to install java from this link. Just click download and open the downloaded file to install it.
You first need to change the option to ANYWHERE
Click this link then and scroll down to MAC OS X and click the red arrow beside it
Type java download for mac on google toolbar and then click the first link. Try downloading through it
Press I Agree on this link and open the downloaded file named Elsinore.
Yes press ok
Is it downloading Java Runtime Environment
Click this link and download for Mac OS X from the list. Click the blue link beside it. Click the second link with .dmg extension
It will be in your Downloads. The file's name would be starting like jre8u101
Okay. Once the installation is complete, open the Elsinore file which you previously downloaded so that we can connect.
No you won't. Open the Elsinore file once it finishes installation. Come back to justanswer.co.uk and log into your account. Under My Requests, this conversation would be there.
Now open the Elsinore file.