Delete all other Elsinore files present in your downloads and I will send you a new one so that I can connect again to you
Once you click this link below on your computer(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Is it printing in any specific color?
Just click the blue text and press ctrl j keys from your laptop simultaneously. A list will get opened. Just open the first file from that list
You have not started the session yet.
Click this link and then I Agree. You will see a file getting downloaded at the bottom. open it.