Thank you for your question Philip, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the unit (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the player, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, I would like you please to do a reset of the entire unit, which will return it to new, reinstalling the firmware.
To do this, go to functions, to others, setup, initialize, Shipping Conditions.
Let this complete and when it has, set up the unit again and tell me if it now functions correctly please.
It is the internal mainboard that has faulted, this now confirms it
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
yes, you can use the service locator on my link below Philip, to find the one closest to you
If you need anything else, please let me know
And please remember the service rating
ok, that was caused by the firmware then, which is why it now works.
But if you know the antenna is working and still no signal it is the tuner on the mainboard, requiring the mainboard to be replaced unfortunately.