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JamesI, Technician
Category: Electronics
Satisfied Customers: 1351
Experience:  I have provided on site support for a range of devices from media to telecoms.
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I have a Samsung curve tv the volume symbol is staying on

Resolved Question:

hi I have a Samsung curve tv the volume symbol is staying on screen and the chanel description is also staying on screen and in the top right hand side dtv terrestial
Submitted: 10 months ago.
Category: Electronics
Expert:  JamesI replied 10 months ago.

Good afternoon, my name is ***** ***** I will assist with your query today.

Expert:  JamesI replied 10 months ago.

When you press the menu button on the remote does the Samsung Menu display?

Customer: replied 10 months ago.
it displays symbol for piture sound broadcasting network and so on
Customer: replied 10 months ago.
I don't no what to add
Customer: replied 10 months ago.
is there anything else you need to no
Expert:  JamesI replied 10 months ago.

Sorry for the short delay in responding.

Press the exit button on your remote twice, and tell me what is now shown on the TV.

Customer: replied 10 months ago.
pressed exit twice no change
Expert:  JamesI replied 10 months ago.

With regard to the volume symbol are you able to advise what it looks like, is it a speaker icon?

Can you also advise if your using a sound bar \ sound system external to the TV?

Customer: replied 10 months ago.
speaker symbol and voume number
Expert:  JamesI replied 10 months ago.

Ok, can you confirm if it is still present when you press the mute button?

Customer: replied 10 months ago.
still there when mute button was pressed
Expert:  JamesI replied 10 months ago.

Ok it sounds like the software has become corrupt, the best thing to do is a factory reset.

Within menu select the support option, then self diagnoses

Under the sub menu should be an option for factory reset

When prompted enter the PIN, by default this is 0000

The TV will restart itself and take about 2 minutes to complete, after which point you will need to retune, but the fault should have cleared.

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