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Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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Dropped new (5 weeks old) I pad mini in bath Now cannot turn

Resolved Question:

Dropped new (5 weeks old) I pad mini in bath
Now cannot turn on
Is it repairable?
Submitted: 6 months ago.
Category: Electronics
Expert:  nathan_mills replied 6 months ago.

Hi Anne. Welcome to justanswer.

When you plug it into charger, does anything comes on the screen?

Customer: replied 6 months ago.
Originally the apple signNow nothing
Expert:  nathan_mills replied 6 months ago.

Press and hold the Sleep/Wake and Home buttons at the same time.

Customer: replied 6 months ago.
Nothing happens
Expert:  nathan_mills replied 6 months ago.

When your ipad device dropped into water, did you immediately turn it off?

Customer: replied 6 months ago.
Expert:  nathan_mills replied 6 months ago.

And after how long you turned it on?

After completely drying it?

Customer: replied 6 months ago.
How can you connect if it responds to nothing
Expert:  nathan_mills replied 6 months ago.

Don't accept it. The site sends an automatic offer for remote assistance

Customer: replied 6 months ago.
Ok
Customer: replied 6 months ago.
Turned back on only several minutes after drying and plugging in to charger
Expert:  nathan_mills replied 6 months ago.

Smack it gently on the back and then try to turn it on

Customer: replied 6 months ago.
I really only got into this site before going to Apple Store tomorrow's
Was just finding out if they needed appointments and saw your advert
Expert:  nathan_mills replied 6 months ago.

Since it is under warranty, they will probably replace it but don't tell them that you dropped it in water as generally this case is not covered under warranty

Customer: replied 6 months ago.
Thanks
Had no luck with the smacking on the back either
Customer: replied 6 months ago.
Enough to say it is just dead?
Expert:  nathan_mills replied 6 months ago.

Most probably there have been a short circuit inside the ipad due to water. You dried it but maybe due to moisture inside the device, the components got short circuited when you turned it on.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 6 months ago.

Yes tell them that it is not turning on after an update. Don't say that you dropped it. They will replace it.

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