My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Are you using the scart connector for your video source or the hdmi?
ok, I was needing to know what type of input source you are using for the video. Do you have have a sat box with scart connector to the back of the tv?
okay, the only option for audio out is by using an optical cable or use the headphone jack on the side.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.
Did that work? Let me know if it doesn't and we can try another solution.
please take a moment to rate my service by choosing one of the stars at the top then click submit.