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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running? How long has this been an issue? What happened right before this popped up?