Hi James. Welcome to justanswer.
Which printer are you using.
Please accept the offer if you want me to resolve the issue by myself.
James, please reply so that we can proceed.
Have you tried setting the printer again? Do you have the usb cable supplied with your printer?
Once you click this link below on your computer(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
James, let me know whenever you are ready to start the session so that I can begin