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nathan_mills, Customer Service
Category: Electronics
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My computer has been 'blocked'. Alert says that have been

Resolved Question:

My computer has been 'blocked'. Alert says that have been infected with virus/spyware. Number to call to be talked through removal process is 0808(###) ###-#### Is this from Microsoft and genuine?
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi Laurens. Welcome to justanswer.

Do NOT call that number. Do you have any anti virus on your computer?

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 10 months ago.

Are you logged in into the same computer where you are seeing this scam message?

Expert:  nathan_mills replied 10 months ago.

Once you click this link below on your computer
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 10 months ago.
I am corresponding on my sister's laptop as mine is blocked
Expert:  nathan_mills replied 10 months ago.

Click this blue text and run the file which is downloaded when you click it

Customer: replied 10 months ago.
Tis has been downloaded to my sisters computer - not to mine. How do you get into mine to unblock?
Expert:  nathan_mills replied 10 months ago.

Can you transfer that file via pendrive and open it on that computer?

Customer: replied 10 months ago.
I have both computers here- corresponding with you on sisters. My computer is logged on. I can get up the downloads
Expert:  nathan_mills replied 10 months ago.

You need to transfer this downloaded file named Elsinore.screenconnect and open that file on your computer which has been infected

Customer: replied 10 months ago.
Sorry, do not have a clue as an elderly chap with limited ability on these things
Expert:  nathan_mills replied 10 months ago.

Do you have a usb drive or any cd/dvd which can be used to transfer data from one computer to another?

Customer: replied 10 months ago.
no
Expert:  nathan_mills replied 10 months ago.

Or can you access your email on your own computer?

Expert:  nathan_mills replied 10 months ago.

Do one thing, open that file on your sister's computer

Customer: replied 10 months ago.
This block will not let me into anything that requires internet access
Expert:  nathan_mills replied 10 months ago.

No problem. I will tell you how you can remove it. open the downloaded file on your sister's computer

Expert:  nathan_mills replied 10 months ago.

Hi Lauren, is everything working fine now?

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