How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

TV/DVD 19DL502B We have been given this TV so don`t know how

Customer Question

TV/DVD 19DL502B
We have been given this TV so don`t know how old it is but want to use it in out motorhome.
It appears that the remote does not work with the TV.The remote works as we have done the `digital camera test` and fitted new batteries.
When the Tv is switched on the screen displays a message saying `No Channels have been added yet.Please go to the install and retune menu to add channels.
And this is the problem...the remote will not work.
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.

Hi there and welcome

First, can you confirm it is the original remote for the TV? Can you see this?

Customer: replied 9 months ago.
Hi, thanks for the speedy response.
Yes, it is the original remote Toshiba RC-1910
Expert:  Richard replied 9 months ago.

Thank you

Can you please remove the power to the TV (so unplug it from the power socket). Then on the actual TV, hold the power button for 60 seconds then release. Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly. Let me know the results please
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 9 months ago.

calling

Customer: replied 9 months ago.
Sorry Richard, it didn`t work
Expert:  Richard replied 9 months ago.

calling again