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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36777
Experience:  Electronics Engineer
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I have a Apple computer.I'm not receiving or able to send

Customer Question

I have a Apple computer.I'm not receiving or able to send emails. The original Hotmail settings need to be reset.
Submitted: 10 months ago.
Category: Electronics
Expert:  Richard replied 10 months ago.

Hi there and welcome

Exactly how do you access your hotmail on the Mac? via your internet browser or a program such as Apple Mail?

Customer: replied 10 months ago.
inter net browser
Expert:  Richard replied 10 months ago.

thanks, ***** ***** is the error you get when it fails?

Customer: replied 10 months ago.
No errors just no emails in the inbox file
Expert:  Richard replied 10 months ago.

ok, you see your name in the top right there,, click it and click sign out.

Then sign back in

Do you then see your emails?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 10 months ago.
sorry I'm using laptop computer to contact you, because I can't receive emails on MAC
Expert:  Richard replied 10 months ago.

thats no problem, you can do the instructions I gave, on the mac

Customer: replied 10 months ago.
OK
INSTRUCT ME HOW TO FOLLOW YOUR INSTRUCTIONS ON MY MAC CPOMPUTER.
Thanks
Expert:  Richard replied 10 months ago.

ok, you see your name in the top right there,, click it and click sign out.

Then sign back in

Do you then see your emails?