How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have a Apple computer.I'm not receiving or able to send

Customer Question

I have a Apple computer.I'm not receiving or able to send emails. The original Hotmail settings need to be reset.
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.

Hi there and welcome

Exactly how do you access your hotmail on the Mac? via your internet browser or a program such as Apple Mail?

Customer: replied 9 months ago.
inter net browser
Expert:  Richard replied 9 months ago.

thanks, ***** ***** is the error you get when it fails?

Customer: replied 9 months ago.
No errors just no emails in the inbox file
Expert:  Richard replied 9 months ago.

ok, you see your name in the top right there,, click it and click sign out.

Then sign back in

Do you then see your emails?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 9 months ago.
sorry I'm using laptop computer to contact you, because I can't receive emails on MAC
Expert:  Richard replied 9 months ago.

thats no problem, you can do the instructions I gave, on the mac

Customer: replied 9 months ago.
OK
INSTRUCT ME HOW TO FOLLOW YOUR INSTRUCTIONS ON MY MAC CPOMPUTER.
Thanks
Expert:  Richard replied 9 months ago.

ok, you see your name in the top right there,, click it and click sign out.

Then sign back in

Do you then see your emails?