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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 33960
Experience:  Electronics Engineer
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Galaxy S6 mobile security. I can't remember my pattern and

Customer Question

Galaxy S6 mobile security. I can't remember my pattern and now my mobile will not match my thumb print. Because I have not been able to unlock my phone for more than 24 hours it is saying to use pattern to protect fingerprint.
Submitted: 5 months ago.
Category: Electronics
Expert:  Richard replied 5 months ago.

Hi there and welcome

If you do it incorrectly 10 times, does it ask you to sign in with your Gmail account?

Richard, Engineer
Category: Electronics
Satisfied Customers: 33960
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 5 months ago.

calling

Expert:  Richard replied 5 months ago.

did your phone run out of power? As I got disconnected from you and get voicemail when calling back

Customer: replied 5 months ago.
did not run out of power
Customer: replied 5 months ago.
phone on now...says wait 17mins
Expert:  Richard replied 5 months ago.

ok, it disconnected and I was going straight to voice mail

Will call bacl

Expert:  Richard replied 5 months ago.
  • Once the phone is off, hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while the phone boots, until the screen shows the Android Robot.
  • After a few moments, you will have access to the phone’s boot menu. Using the volume up/down buttons to navigate, and the power button to make selections, find and select the Wipe Data/Factory Reset option.
  • Scroll down to Yes, delete all user data, and press the power button once again. You will notice script scrolling along the bottom of the screen, which will end in Data Wipe Complete.
  • Once the operation is complete, press the power button once more to reset the device

Customer: replied 5 months ago.
power off now
Expert:  Richard replied 5 months ago.
    Once the phone is off, hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while the phone boots, until the screen shows the Android Robot.After a few moments, you will have access to the phone’s boot menu. Using the volume up/down buttons to navigate, and the power button to make selections, find and select the Wipe Data/Factory Reset option.Scroll down to Yes, delete all user data, and press the power button once again. You will notice script scrolling along the bottom of the screen, which will end inData Wipe Complete.Once the operation is complete, press the power button once more to reset the device
Customer: replied 5 months ago.
I now have the start screen
Expert:  Richard replied 5 months ago.

Perfect, you can now setup the phone again and use it.

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