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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38534
Experience:  Electronics Engineer
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My Galaxy S6 is working (text alerts still going off etc)

Customer Question

My Galaxy S6 is working (text alerts still going off etc) but the screen has completely failed. I am desperately trying to retrieve my photos. I have unlocked it via "Find My Mobile" and am trying to use Samsung Smart Switch, but it tells me that USB file transfer is not allowed. Is there anything I can do, given that I cannot change anything on the phone as I cannot use the touch screen?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please hold the power button for 60 seconds then release.

Then hold the Volume UP and power buttons until you see a menu

Are you able to see this menu?

Customer: replied 1 year ago.
No. Nothing happened.
Expert:  Richard replied 1 year ago.

ok, click on my link below

http://photos.google.com

Do you see your photos there?

Richard and 2 other Electronics Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
The ID is 421 436 811 and the password *****
Expert:  Richard replied 1 year ago.

it says the password ***** ***** can you doublecheck it please

Customer: replied 1 year ago.
15tcf4
Customer: replied 1 year ago.
Not what I thought I set, but what it says on teamviewer
Expert:  Richard replied 1 year ago.

thanks