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Richard, Engineer
Category: Electronics
Satisfied Customers: 36575
Experience:  Electronics Engineer
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My Galaxy S6 is working (text alerts still going off etc)

Customer Question

My Galaxy S6 is working (text alerts still going off etc) but the screen has completely failed. I am desperately trying to retrieve my photos. I have unlocked it via "Find My Mobile" and am trying to use Samsung Smart Switch, but it tells me that USB file transfer is not allowed. Is there anything I can do, given that I cannot change anything on the phone as I cannot use the touch screen?
Submitted: 10 months ago.
Category: Electronics
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you please hold the power button for 60 seconds then release.

Then hold the Volume UP and power buttons until you see a menu

Are you able to see this menu?

Customer: replied 10 months ago.
No. Nothing happened.
Expert:  Richard replied 10 months ago.

ok, click on my link below

Do you see your photos there?

Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
The ID is 421 436 811 and the password *****
Expert:  Richard replied 10 months ago.

it says the password ***** ***** can you doublecheck it please

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Not what I thought I set, but what it says on teamviewer
Expert:  Richard replied 10 months ago.


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