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Hi there and welcome
Can you please hold the power button for 60 seconds then release.
Then hold the Volume UP and power buttons until you see a menu
Are you able to see this menu?
ok, click on my link below
Do you see your photos there?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
it says the password ***** ***** can you doublecheck it please