Which Kodak model is this please?
Is this connected by USB or WiFi?
Can you reply with exact wording of error on the page please?
I think this is just telling you the driver software that is installed.
Did the printer used to work OK?
What version of Windows are you using on your PC?
Has anything in the setup changed?
Try re-starting your PC and the printer to see if that clears it.
Hi Helen, This is Nathan.
Can you connect through Remote Assistance so that I can check the issue and resolve it myself.