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Document is not printing and when checking error on print

Resolved Question:

Document is not printing and when checking error on print page asking me to type kodak esp 3.2a10xps usb001...where do i type this?
Have disconnected and reconnected but still not working.
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard Hill replied 7 months ago.

Hi,

Which Kodak model is this please?

Regards,

Rich

Customer: replied 7 months ago.
kodak esp 3.2
Customer: replied 7 months ago.
No thank you
Expert:  Richard Hill replied 7 months ago.

Hi,

Is this connected by USB or WiFi?

Can you reply with exact wording of error on the page please?

Regards,

Rich

Customer: replied 7 months ago.
WiFi
Expert:  Richard Hill replied 7 months ago.

Thanks.

Can you reply with exact wording of error on the page please?Regards,Rich
Customer: replied 7 months ago.
Type Kodak esp3.2Aio xps
Expert:  Richard Hill replied 7 months ago.

Hi,

I think this is just telling you the driver software that is installed.

Did the printer used to work OK?

What version of Windows are you using on your PC?

Has anything in the setup changed?

Regards,

Rich

Customer: replied 7 months ago.
It printed of one document 5 minutes previously but won' print now.
Expert:  Richard Hill replied 7 months ago.

Hi,

Try re-starting your PC and the printer to see if that clears it.

Regards,

Rich

Customer: replied 7 months ago.
Have restarted everything but printer is still reading in error state.
Expert:  nathan_mills replied 7 months ago.

Hi Helen, This is Nathan.

Can you connect through Remote Assistance so that I can check the issue and resolve it myself.

nathan_mills, Customer Service
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Experience: Efficient Technician with more than 30 years of Experience.
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