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carlday1
carlday1, Engineer
Category: Electronics
Satisfied Customers: 321
Experience:  Self Employed Electronic Engineer
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Cannot connect sony bravia tv to sky router

Resolved Question:

Cannot connect sony bravia tv to sky router
Submitted: 3 months ago.
Category: Electronics
Expert:  carlday1 replied 3 months ago.

Hi Graham,

My name is ***** ***** I will help with your question.

Could you let me know the model number of your tv

Customer: replied 3 months ago.
Bravia 4K 2015
Expert:  carlday1 replied 3 months ago.

Thank you.

Could you try the following. Do you know the WPA key for the sky router?

1. Using the remote, press HOME, then select > Settings > Network Setup

2. Select “Wireless Set-up”
3. Select “Scan” in the “Wireless Network” screen
4. After a few moments, you will see a list of wireless networks
5. Navigate to, and select, your home network. Refer to your wireless router manual if you do not know the name of your network.
6. Enter your security key when prompted, using the remote and onscreen keyboard. If you do not know your security key, refer to your wireless router manual.
7. Select “Auto” in the “IP Address Proxy Server” screen.
8. Confirm settings by pressing the right arrow key, and then select “Save & Connect.”
9. After connection is successful, press “OK”

Customer: replied 3 months ago.
I know my WPA (password) have tried scanning and no networks found even with pushing the button on the router
Expert:  carlday1 replied 3 months ago.

Are you able to connect the tv to the internet using a cable? I would like to see if the firmware in the tv is up to date. It could be the tv firmware is not the latest and that is why the tv is not finding any networks.

Customer: replied 3 months ago.
no cant connect via cable, all other devices are working through the wifi
Expert:  carlday1 replied 3 months ago.

Could you send me the full model number it should start with KD

Customer: replied 3 months ago.
n network status I tried checking connection and wireless on tv found but local and internet access failed
tv name Is KD-49X8309C
Expert:  carlday1 replied 3 months ago.

Do you have a USB memory stick? I would like to talk you through updating the firmware in the tv but you will need a computer and a memory stick.

Customer: replied 3 months ago.
I have a memory stick
Expert:  carlday1 replied 3 months ago.

Here a link to the sony site on updating the firmware. Could you try and update the firmware.

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/kd-4k-2015-android-models-update-ver3509-UK/KD-49X8309C

Customer: replied 3 months ago.
ok I am downloading onto my laptop 16mins does that sound right?
Expert:  carlday1 replied 3 months ago.

Yeah it will be a big file

Customer: replied 3 months ago.
its finished downloading and in a zip file says save file to desktop, but doesn't seem to allow it
Expert:  carlday1 replied 3 months ago.

Can you open the file?

Customer: replied 3 months ago.
im a bit lost with it, tried to save it now I cant find the actual update to open
Expert:  carlday1 replied 3 months ago.

Are you using windows? If you are the file should be in your downloaded files

Customer: replied 3 months ago.
windows, looking for it via start-documents-downloads but cant find it there
Customer: replied 3 months ago.
could I have shut it without saving by mistake, it did run a copy but not sure where it saved of if it even did??
Expert:  carlday1 replied 3 months ago.

It could be on your desktop.

What browser are you using?

Customer: replied 3 months ago.
not on my desktop, browser not sure
Customer: replied 3 months ago.
im downloading it again and in thebox at the bottom I have clicked on the save box, sorry for the long time
Expert:  carlday1 replied 3 months ago.

ok let me know when it is done.

Customer: replied 3 months ago.
ok I have it in my downloads it says to un zip it, how do I do that
Expert:  carlday1 replied 3 months ago.

If you double click the file windows should offer to unzip it for you

Customer: replied 3 months ago.
I double clicked and it opened in a new window with add, extract, test. copy,move, delete. info at the top
Customer: replied 3 months ago.
I highlighted it then right clicked on it then it has a 7-zip option when I hover over that it offers extract files among other options?
Expert:  carlday1 replied 3 months ago.

sorry for the delay if 7 zip can extract the files that would be great. check where it will extract too

Customer: replied 3 months ago.
ok I have managed to extract and now putting onto the stick, I have other bits on the stick is that ok?
Expert:  carlday1 replied 3 months ago.

It should be ok with other things on the stick. ideally a clean stick would be best

Customer: replied 3 months ago.
ok its in the tv and updating
Expert:  carlday1 replied 3 months ago.

Once the tv has updated could you try this again

1. Using the remote, press HOME, then select > Settings > Network Setup

2. Select “Wireless Set-up”
3. Select “Scan” in the “Wireless Network” screen
4. After a few moments, you will see a list of wireless networks
5. Navigate to, and select, your home network. Refer to your wireless router manual if you do not know the name of your network.
6. Enter your security key when prompted, using the remote and onscreen keyboard. If you do not know your security key, refer to your wireless router manual.
7. Select “Auto” in the “IP Address Proxy Server” screen.
8. Confirm settings by pressing the right arrow key, and then select “Save & Connect.”
9. After connection is successful, press “OK”

Customer: replied 3 months ago.
ok will see how it goes and get back to you
Customer: replied 3 months ago.
We're in, Thank you so much for your help & patience.
Will certainly give you a high rating!
Have a good weekendGraham
Expert:  carlday1 replied 3 months ago.

Your most welcome, I am pleased it is all sorted.

Carl

carlday1, Engineer
Category: Electronics
Satisfied Customers: 321
Experience: Self Employed Electronic Engineer
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