How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Technician
Category: Electronics
Satisfied Customers: 1767
Experience:  I have provided on site support for a range of devices from media to telecoms.
Type Your Electronics Question Here...
JamesI is online now

In the last few weeks all the contents of all my folders

Resolved Question:

In the last few weeks all the contents of all my folders have shifted into Deleted and I have lost all the contents of my folders but a few remaining folders. Why is this happening please? All the folders on my Hotmail which are on my iPhone and iPad are empty which is where I noticed this first. Why is this happening and can I stop it and retrieve the contents of my folders as they contain important letters etc.
Submitted: 1 year ago.
Category: Electronics
Expert:  JamesI replied 1 year ago.

Good afternoon my name is ***** ***** I can assist you with this issue today.

Firstly where are you seeing this issue, is it within hotmail web browser or via a e-mail app?

JamesI and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
I'm not sure exactly what you mean by browser but it is when I open my Hotmail Emails on my Laptop, iPhone or iPad.
Customer: replied 1 year ago.
I don't mind if you securely connect to my laptop.
Expert:  JamesI replied 1 year ago.

Please click the link here and follow the on screen prompts to run \ start the secure connection