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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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New Printer, Epson WF-2650, seems to have set up OK but

Customer Question

New Printer, Epson WF-2650, seems to have set up OK but won't print wirelessly, only by cable
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: I am using laptop, Toshiba Satellite L855-179
Submitted: 10 months ago.
Category: Electronics
Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 10 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 10 months ago.

Let me know when you are ready.

Customer: replied 10 months ago.
Ready, sorry for delay
Expert:  michelleclive replied 10 months ago.

What Operating System (OS) are you running on the computer?

Customer: replied 10 months ago.
Hello
Customer: replied 10 months ago.
Win 10
Expert:  michelleclive replied 10 months ago.

how far is the router from the printer?

Customer: replied 10 months ago.
next to it
Customer: replied 10 months ago.
Expert:  michelleclive replied 10 months ago.

when did you install the driver software?

Expert:  michelleclive replied 10 months ago.

did it complete the driver installation fine?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
I don't like this system,. I can't tell where to look for your answer or if you are typing
Expert:  michelleclive replied 10 months ago.

1. Unplug the routers power cable and let it sit for 2 to 3 mins.

2. unplug the printer power as well and let it sit.

3. Connect the routers power back and let it turn on and bootup

wait for 3 mins to get the router booted up and be stable

now turn the pc/computer on and let the computer connect to the wireless and verify the pc is connected to the internet using wireless service.

4. Now turn the printer power on and let it boot as well.

Now try to print and tell me if it prints or not.

Customer: replied 10 months ago.
No. It still won't print. It repoerrts that printer is off-line.
Customer: replied 10 months ago.
Expert:  michelleclive replied 10 months ago.

Power off the printer.

Uninstall printer driver and software completely and reboot the computer.

Try to download the full featured software and install it.

Customer: replied 10 months ago.
Will do but we will have to disengage?
Customer: replied 10 months ago.
Will we?
Customer: replied 10 months ago.
Expert:  michelleclive replied 10 months ago.

no worries you can open justanswer email and click on view my answer the chat will reopen.

Customer: replied 10 months ago.
OK . going to it now
Expert:  michelleclive replied 10 months ago.

ok