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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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New Printer, Epson WF-2650, seems to have set up OK but

Customer Question

New Printer, Epson WF-2650, seems to have set up OK but won't print wirelessly, only by cable
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: I am using laptop, Toshiba Satellite L855-179
Submitted: 2 months ago.
Category: Electronics
Expert:  michelleclive replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 2 months ago.

Let me know when you are ready.

Customer: replied 2 months ago.
Ready, sorry for delay
Expert:  michelleclive replied 2 months ago.

What Operating System (OS) are you running on the computer?

Customer: replied 2 months ago.
Hello
Customer: replied 2 months ago.
Win 10
Expert:  michelleclive replied 2 months ago.

how far is the router from the printer?

Customer: replied 2 months ago.
next to it
Customer: replied 2 months ago.
Expert:  michelleclive replied 2 months ago.

when did you install the driver software?

Expert:  michelleclive replied 2 months ago.

did it complete the driver installation fine?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I don't like this system,. I can't tell where to look for your answer or if you are typing
Expert:  michelleclive replied 2 months ago.

1. Unplug the routers power cable and let it sit for 2 to 3 mins.

2. unplug the printer power as well and let it sit.

3. Connect the routers power back and let it turn on and bootup

wait for 3 mins to get the router booted up and be stable

now turn the pc/computer on and let the computer connect to the wireless and verify the pc is connected to the internet using wireless service.

4. Now turn the printer power on and let it boot as well.

Now try to print and tell me if it prints or not.

Customer: replied 2 months ago.
No. It still won't print. It repoerrts that printer is off-line.
Customer: replied 2 months ago.
Expert:  michelleclive replied 2 months ago.

Power off the printer.

Uninstall printer driver and software completely and reboot the computer.

Try to download the full featured software and install it.

Customer: replied 2 months ago.
Will do but we will have to disengage?
Customer: replied 2 months ago.
Will we?
Customer: replied 2 months ago.
Expert:  michelleclive replied 2 months ago.

no worries you can open justanswer email and click on view my answer the chat will reopen.

Customer: replied 2 months ago.
OK . going to it now
Expert:  michelleclive replied 2 months ago.

ok

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    Eng. Andres

    Engineer

    Satisfied Customers:

    68
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